Exciting Opportunity! Customer Care Support Team (Shanghai-based)
Arpin International is a US-based international moving company with offices in Asia, Europe and the US. Our clients consist of multi-national corporations with ever-expanding global operations. With the continued investment in the Chinese economy, Arpin International respects the market and its clients while being tasked with providing world-class service to transferring employees and their families who need the greatest care as they move overseas for a new role.
Primary Responsibilities:
Customer Care Support:
• Operations: Working with Foreign Clients from multi-national companies to arrange their relocations around the world
• Ops: Set up survey/surveyor with colleagues and overseas agents
• Ops: Reach out to freight companies regarding air & sea freight solutions
• Operations: Generating cost cards (draft quotations) for client moves
• Ops: Updating data entry into our company’s proprietary global tracking system
• Communicate with transferee to learn of packing/delivery satisfaction, problem resolve
• Auditing vendor invoices for billing, according to cost cards
• Administration: Preparing the survey guides for the sales team to present to our potential clients
• Admin: Preparing the weekly and monthly booking reports
• Leadership: Supervisory duties which include leading our professional crews on site with international-level of customer service to high-level executives, English translation, inventory preparation and on the spot decision making
Sales Support:
• Generate Quotes, Cost Cards, RFQ proposal opportunities
• Work closely with internal customer service department
• Maintain Sales Records and Data
Marketing & PR:
• Supporting the hosting of Networking and Marketing events
Requirements:
• Self motivated but team player with a winning attitude – and smile!
• Mature presentation and eager to learn (with mentor guidance)
• Problem Solver
• Excellent written and spoken English (other foreign language, French or German would be an advantage)
• Excellent interpersonal skills
• Excellent presentation / PR skills
• Proficient in Microsoft Office software products
Send English CV and English Cover Letter of interest to:
snow.shen@arpinintl.com
cc to: Mjohnsen@arpinintl.com
All CVs received will be kept confidential.
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